Shipment tracking helps you understand where a parcel is and what happened at each stage of its journey. With HUBEX, you can search using the courier AWB number or the HUBEX booking reference and review the latest available courier scans in one timeline.
Find your tracking number
The AWB is created after the courier booking is confirmed. It is shown with the shipment details and may also appear on the shipping label, invoice and booking notification. Keep it available until the shipment has been delivered.
Understand common statuses
- Manifested: shipment information has been created with the courier.
- Picked Up: the parcel has been collected from the sender.
- In Transit: it is moving through courier facilities toward the destination.
- Out for Delivery: the parcel is with the delivery team for the final attempt.
- Delivered: the courier has recorded successful delivery.
Why a scan may not appear immediately
Tracking updates are supplied by the courier partner. A parcel can be moving even when no new scan is visible. Facility processing, network connectivity, weekends or delayed data synchronisation may create a gap between the physical movement and the next tracking event.
Read the full transit history
Do not rely only on the headline status. Review the date, time, location and courier remark for every entry. Repeated delay scans, an incorrect destination or a long period without movement can indicate that support should review the shipment.
When to contact support
Raise a support request if the shipment has exceeded the expected delivery window, shows an address problem, records an unsuccessful delivery attempt you do not recognise, or remains at the same facility without a new update. Share the AWB, booking reference and a short explanation so the team can investigate faster.
HUBEX displays courier-provided tracking data in a clearer format while preserving the original scan details. This gives customers one place to follow progress and request help when a shipment needs attention.